Refunds & Return

ACRDesign want our customers to be happy with all the goods and services you receive from us. However, if you should wish to return a product, see below:

Damaged Goods

If you do find a damaged item in your delivery, notify us in writing within 48 hours of its arrival please. Failure to notify us within 48 hours may affect our ability to offer you a refund or an exchange of goods. To notify us of damaged items you can simply click on the ‘contact us’ link or email returns@ACRDesign.co.uk

How to cancel, return or exchange a product.

Please be aware anything that is made to your specific requirements and cannot be re-sold due to a bespoke element within your item, cannot be cancelled or returned unless faulty or damaged. This includes commissioned pieces. To discuss any return or refund directly with ACRDesign, click on ‘contact us’ or email returns@ACRDesign.co.uk.  We highly recommend you return goods in appropriate packaging, use a ‘signed for’ delivery and obtain proof of postage please. You should not destroy or dispose of any product, even if it is faulty. All arrangements must have been discussed fully with a representative of ACRDesign first before any subsequent action is taken. We will process any refunds directly to your payment debit or credit card within 14 days, subject to compliance with the returns policy and timeframes. The above policy does not affect your statutory consumer rights.   Please note that ‘Personalised’ items are exempt from the consumer contracts regulation 2013 and the consumer has no right to cancel once the order has been placed. However we will always look to cancel where possible or give a partial refund if design work has been started or carried out at such a time if the need arises to cancel.

Refusal of transaction

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.

Privacy policy

This privacy policy sets out how ACRDesign uses and protects any information that you give us when you use our website and online store and studio. ACRDesign is committed to ensuring that your privacy is protected. You can be assured that certain information by which you can be identified when using this website, will only be used in accordance with this privacy statement. ACRDesign may change this policy occasionally and in line with updates in privacy policies. This page will then be updated. This policy is effective from 1st October 2017. We may collect your name and contact information which would include email address and demographic information such as your postcode. Please note we require this information to understand your needs, for internal record keeping and to be able to process your order and to provide you with a better service. We may use the information to improve our products and services and may also periodically send promotional emails about new products, our current special offers or other information which we think you may find interesting. The email you have provided would be used for this.


ACRDesign are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have electronic and managerial procedures to safeguard and secure information we collect online. We do not store credit card details. We do not share customer details with any 3rd parties. Our payment provider will use your credit or debit card details to process your payment(s). We do not have access to these.

Use of cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your preferences. We use traffic log cookies to identify which pages are being used. We analyse data about webpage traffic and improve our website in order to tailor it to customer preference. We only use this information for statistical analysis purposes and then the data is removed from the system. Cookies help improve your website experience. You can choose to accept or decline cookies. Declining may prevent you from taking full advantage of the website.


This website and its content is copyright of ACRDesign (2017) all rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. Where authorised you may print or download to a local hard disk extracts for your personal and non-commercial use only. You may copy content to individual third parties for their personal use. You must acknowledge the website as the source of the material. You may not distribute or commercially exploit the content without our permission. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Colour accuracy

Despite out utmost efforts to show all products as accurately as possible using high resolution images, the nature of the print process and varying monitor and device performance, and the differences between web and print colour reproduction, means accuracy of colours displayed on this website cannot be guaranteed.