Refunds & Return
ACRDesign want our customers to be happy with all the goods and services you receive from us. However, if you should wish to return a product, see below:
If you do find a damaged item in your delivery, notify us in writing within 48 hours of its arrival please. Failure to notify us within 48 hours may affect our ability to offer you a refund or an exchange of goods. To notify us of damaged items you can simply click on the ‘contact us’ link or email returns@ACRDesign.co.uk
How to cancel, return or exchange a product.
Please be aware anything that is made to your specific requirements and cannot be re-sold due to a bespoke element within your item, cannot be cancelled or returned unless faulty or damaged. This includes commissioned pieces. To discuss any return or refund directly with ACRDesign, click on ‘contact us’ or email returns@ACRDesign.co.uk. We highly recommend you return goods in appropriate packaging, use a ‘signed for’ delivery and obtain proof of postage please. You should not destroy or dispose of any product, even if it is faulty. All arrangements must have been discussed fully with a representative of ACRDesign first before any subsequent action is taken. We will process any refunds directly to your payment debit or credit card within 14 days, subject to compliance with the returns policy and timeframes. The above policy does not affect your statutory consumer rights. Please note that ‘Personalised’ items are exempt from the consumer contracts regulation 2013 and the consumer has no right to cancel once the order has been placed. However we will always look to cancel where possible or give a partial refund if design work has been started or carried out at such a time if the need arises to cancel.
Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
ACRDesign are committed to ensuring your information is secure. In order to prevent unauthorised access or disclosure, we have electronic and managerial procedures to safeguard and secure information we collect online. We do not store credit card details. We do not share customer details with any 3rd parties. Our payment provider will use your credit or debit card details to process your payment(s). We do not have access to these.
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